Privacy Policy

XLGAMES Game Server Solutions FZ-LLC Last Updated: 02/26/2025

1. Who We Are

This Privacy Policy describes how XLGAMES Game Server Solutions FZ-LLC (“XLGAMES”, “we”, “our”, “us”), registered in the United Arab Emirates, collects, uses, stores, and protects personal data of clients and visitors to our website and services. By accessing or using our services, you confirm that you have read and agree to this Privacy Policy.

2. Information We Collect

We collect only the minimum data necessary to provide and improve our services. This may include: - Account details: name, email, phone number, login credentials. - Payment information: transaction details (processed securely by third-party providers such as PayPal, card processors, or cryptocurrency gateways). - Service usage data: IP address, connection logs, server configuration, performance and security data. - Technical data: browser type, operating system, time zone, and cookies (see section 7). We do not collect sensitive categories of data (such as health, religion, political opinions, or biometric data).

3. How We Use Personal Data

We process personal data only where lawful and necessary. The main purposes are: - To provide and manage hosting services (contract performance). - To ensure security, fraud prevention, and account protection (legitimate interest). - To send important service notifications and updates (contract/legitimate interest). - To improve our services via analytics and statistics (legitimate interest). - To comply with legal or regulatory obligations. We may use your contact details for marketing communications (special offers, news). You can opt out at any time (see section 6).

4. Legal Basis for Processing (GDPR)

Depending on the context, we process data under one or more of the following legal bases: 1. Contract – when processing is necessary to deliver the services you have purchased. 2. Legitimate interest – when processing is required to operate, secure, and improve our services, provided your rights do not override those interests. 3. Consent – for optional communications such as marketing. 4. Legal obligation – when processing is required to comply with law or regulations.

5. Data Protection and Security

We implement technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. All payment data is processed in accordance with PCI DSS international security standards. Access to personal data is restricted to authorized employees or contractors under confidentiality obligations. In the event of a data breach, we will notify affected users and, if required, relevant authorities in accordance with applicable law.

6. User Rights (GDPR)

If you are located in the European Economic Area (EEA) or another region with applicable data rights, you may: - Request access to your personal data and obtain a copy. - Correct inaccurate or incomplete data. - Request deletion of your personal data when it is no longer needed. - Restrict or object to data processing in certain circumstances. - Request portability of your data (transfer to another provider). - Withdraw consent at any time where processing is based on consent. - Opt out of marketing communications by clicking the “unsubscribe” link or contacting us. - File a complaint with your local Data Protection Authority if you believe your rights are violated. Requests can be submitted via our support ticket system or by email at support -at- xlgames.gg.

7. Cookies and Tracking

We use cookies and similar technologies to improve user experience, security, and analytics. Cookies may store technical information such as: session identifiers, browser type, operating system, and site preferences. You can disable cookies in your browser settings, but this may affect functionality of some services.

8. Data Retention

We store personal data only for as long as necessary to: - deliver the services you purchased; - comply with legal obligations; - resolve disputes and enforce agreements. After this period, data will be securely deleted or anonymized.

9. Disclosure of Data to Third Parties

We do not sell, rent, or trade personal data. Data may be disclosed only: - where required by law; - to trusted service providers (e.g., payment processors, datacenters) for the sole purpose of delivering our services. All third parties are bound by data protection obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website, and in case of material changes, we may also notify users directly.

11. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: 📧 support -at- xlgames.gg

You can also contact us using the following contact information