Terms of Service

XLGAMES Game Servers Solutions.

After ordering any server (game or dedicated), we will provide a pre-installed and fully configured, ready-to-use licensed (ranked if you selected Battlefield) game server, FTP access to server files, and a MySQL database required for plugins on some game servers. Access to files on ranked servers is limited, and you will only have access to files permitted by the game developer. When ordering a dedicated server for ranked games, access to files is similarly restricted, with only the control panel available. Ranked games include the Battlefield series. For all other games, full access to files is provided via the control panel and FTP. Dedicated servers come with SSH remote access or RDP, depending on the operating system. Most game servers are installed automatically; Battlefield servers are set up within 5 minutes to 2 hours. Dedicated server installation takes 2 to 48 hours, sometimes longer depending on the configuration you choose. During maintenance or if the selected hardware is unavailable, setup times may increase.

PROHIBITED
- Uploading malicious files or programs to the game or dedicated server that may disrupt operations or damage server hardware.
- Using resources allocated for game or dedicated servers to run software that may cause failures, disrupt hosting operations, or violate the laws of the United States or other countries where your server is located. This includes any unauthorized access to third-party information, regardless of intent.
- Using the server for purposes that violate the laws of the United States or other countries where the server is hosted.
- Violating the terms and conditions set by the developers of the video games you play and host on your rented server.
VIOLATIONS MAY RESULT IN THE SERVER BEING DISABLED WITHOUT REFUND!
PAYMENT POLICY
- Game and dedicated servers must be pre-paid for a period of at least one month.
- Some dedicated server configurations include a one-time setup fee, which will not be included in renewal costs.
- If you fail to renew your service on time and the rental period ends, all data (game server files and other ordered services) will be permanently deleted. You may request that data not be deleted and reserve your IP:PORT if payment is delayed for any reason by contacting our support team through any convenient method.
PAYMENT METHODS
- Payment can be made using the following payment systems:
- PayPal (international payment system)
- Cryptocurrencies.
We do not store card, wallet, login, password, or secret code information. Payments are securely processed by the systems listed above. Click on their names to learn more. You may choose any of these methods to pay for your order. For questions about payments, please contact us.
REFUND POLICY
- A 24-hour money-back guarantee is provided. If you are unsatisfied, simply request a refund by contacting the administration within 24 hours of ordering the service. Full refunds are available for game servers; for dedicated servers, refunds will be prorated based on usage time, except for Farming Simulator and Battlefield servers (due to licensing and potential mod-related issues). Refunds for Farming Simulator servers are only available if issues arise without mods. For custom-built dedicated servers, refunds are not possible after setup begins. Refunds for Battlefield servers after 24 hours are only issued for hosting-side issues, excluding EA (Electronic Arts) master server connectivity problems.
- After 24 hours, refunds for properly functioning services are not available. Payment system fees are non-refundable and will be deducted from the refund amount.
PRICING POLICY
- Our hosting offers a wide range of plans. Please note that minimal-cost plans do not guarantee high server performance. For high-performance servers, we recommend adhering to game developers’ requirements. Recommended plans usually start with 3 CPU cores. The first two plans (1 and 2 cores) are more suitable for testing (depending on the game and developer requirements). The hosting is not responsible for lag, freezes, or high ping on minimal plans.
AGREEMENT
By registering, you agree to the terms and conditions listed above.
These terms may be updated at any time without prior notice. Please periodically review the Terms and Conditions. Your continued use of this website and its services after any changes will indicate your acceptance of those changes. Each change becomes effective upon its first appearance on the website.
If you do not agree to these terms, please do not register or use our website.
If you have any questions, please contact us